We are proud to offer the latest models of sedans, SUVs, vans, coaches and charter buses.

No job is too big or small for us. We have arranged transportation for a single party of over 300 people.

Before they are hired, our chauffeurs undergo a thorough background check. We also conduct spot drug and alcohol screenings. All our chauffeurs possess the required Department of Transportation accreditation and licenses and are fully insured.

Airport pickups include 30 minutes of free wait time, and all other pickups include 15 free minutes.

There are no hidden surprises. Your affordable all-inclusive rate for in state travel — confirmed when you book — includes all tolls, fees and tips. For out of state inquiries, please contact us.

Parking is charged on actual charges.

Yes, a sales tax of 8% is automatically added to all reservations.

Not at all. Our dedicated chauffeurs are available to assist even on holidays.

Our experienced and well-trained chauffeurs are at your service. A day prior to your scheduled appointment your driver will personally call you to introduce themselves and to reconfirm the appointment.

The earlier you book your reservation the better it is. It enables us to provide the best vehicle and chauffeur for your trip. Please contact us and we will do our best to service your request.

Tips are not expected, but always appreciated if you think your driver has provided quality service.

With the exception of service animals accompanying a passenger with a disability, animals are only allowed if they are contained within an appropriate animal carrier. Animals too large for carriers are not allowed in our vehicles. An extra cleaning fee may apply.

Smoking is not permitted in any of our vehicles. There is a $450 minimum odor removal fee if customers smoke onboard the vehicles.

You are free to bring your own non-alcoholic beverages.  For your convenience, we provide complimentary bottled water. For mini bar requests, please contact us.

Please let us know ahead of time if you plan to consume alcohol on any of your trips.

Any damages will be billed at the cost of repairs to the credit card on file.

Travel time within our operating area is computed from the time the vehicle arrives at the pick-up point to the time it returns to our garage in Atlanta or Madison, GA in thirty (30) minute increments or as stated on your pro forma invoice or quote.

Most certainly! We are here to make this a safe, convenient and reliable experience for you. Please contact us and let us know how we can help.

In the rare event that we are booked solid or have a mechanical issue with our vehicles, we have a network of carefully vetted affiliates who we outsource trips to. Rest assured that you will receive the same excellent service you have come to expect from Urbana. Even if we use one of our affiliates, your point of contact is still with Urbana, and we will manage all the details of your trip to ensure a seamless experience. If you have any concerns, please don’t hesitate to reach us at (240) 776 5466 and we will be happy to assist you.

If a customer does not show up at the designated pick-up location or fails to cancel the reservation prior to a chauffeur being dispatched, a “No Show” fee for the entire amount of the trip will be charged to the credit card on file. Although unlikely, if for any reason, you cannot locate your chauffeur, please contact us on our 24/7 phone line at 240-776-5466 to avoid a “No Show” charge.

Yes, we accept debit cards. However, please note that for debit cards, the issuing bank treats the pre-authorization as a pending charge and withholds the amount from your account until the charge is processed.

We accept all major credit cards including American Express, Discover, Visa and Mastercard. We charge a 4% convenience fee for using a credit or debit card. Alternately, payment cad be made via check or direct deposit to avoid a credit card convenience fee.

A 50% deposit is required to confirm reservations. Your credit card is pre-authorized for the estimated charges for your trip.  For debit cards, the issuing bank treats the pre-authorization as a pending charge and withholds the amount from your account until the charge is processed.  After the trip has been completed, our service team will audit for any additional charges/time and process the card on file (unless other accepted payment arrangements have been made in advance). We cannot send a vehicle without a valid credit card pre-authorization.  Due to the risk of credit card fraud, we require the card holder’s name, billing address and zip code.

At the completion of your trip, a copy of the final receipt will be sent to the email we have on file.  If you did not receive a receipt or need another copy, please contact us.

We respect your privacy and are committed to protecting your personal information. Please read our privacy policy.